Privacy Policy and Terms of Service

Last updated: January 30, 2026

Sound Home Buyer (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy and Terms of Service explains how we collect, use, disclose, and safeguard your information and describes the terms that apply when you use our website, services, and SMS/text messaging programs.

By using our website, submitting your information, or participating in our SMS/text messaging program, you agree to this Privacy Policy and these Terms of Service.

1. Information We Collect

We collect information that you voluntarily provide directly to us, information collected automatically, and information from third parties.

1.1 Information You Provide Directly

When you interact with us, you may provide the following types of personal information:

Contact information: name, email address, phone number (mobile and/or landline), mailing address.
Property information: property address, property condition, ownership status, photos or descriptions of the property.
Transaction information: details related to offers, contracts, closings, and related communications.
Communication content: information you provide in web forms, emails, phone calls, SMS/MMS messages, and live chats.
Marketing preferences: your preferences regarding email, SMS, and other communications.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, such as:

Device and browser information: IP address, browser type and version, device type, operating system.
Usage data: pages you visit, referring/exit pages, time and date of visit, time spent on pages, links clicked.
Location data: approximate geographic location derived from your IP address.

This information is collected using cookies, pixels, log files, and similar tracking technologies.

1.3 Information From Third Parties

We may receive information about you from:

Lead generation services and advertising partners.
Public records and real estate data providers.
Service providers who help us verify identity, ownership, or property details.

2. How We Use Your Information

We use the information we collect for the following purposes:

To operate, maintain, and improve our website, services, and customer experience.
To evaluate properties and provide you with offers to purchase your home or related real estate services.
To respond to your inquiries, questions, and customer service requests.
To communicate with you via phone, email, SMS/MMS, and other channels about your property, potential offers, and related transactions.
To send you marketing and informational messages, in accordance with your communication preferences and applicable law.
To personalize content, advertising, and offers you may see on our website or in our communications.
To maintain the security and integrity of our systems, prevent fraud, and protect our legal rights.
To comply with legal obligations and respond to law enforcement or regulatory requests.

We do not sell your personal information to third parties for their own independent marketing purposes.

3. SMS/Text Messaging Program

This section also serves as the Terms of Service for our SMS/text messaging program.

3.1 Description of SMS Use Cases

We may send SMS or MMS text messages to communicate with you about:

Property evaluations, offers, and transaction updates.
Appointment scheduling, confirmations, reminders, and follow‑ups.
Requests for additional information about your property or situation.
General customer service, support, and real estate‑related updates.
Occasional promotional or marketing messages related to our services.

Messages may be sent using an automated system.

3.2 SMS Opt‑In

By submitting a form on our website, requesting an offer, contacting us and providing your mobile phone number, and/or checking a consent box that references SMS/text messages, you consent to receive SMS/MMS messages from Sound Home Buyer at the phone number you provide. Your consent to receive SMS messages is not required as a condition of selling your home or receiving our services.

Message frequency may vary based on your interactions with us, but you can expect recurring messages as needed to respond to your inquiries, provide updates, and send relevant information.

3.3 Opt‑Out Instructions

You can opt out of SMS communications at any time:

Text “STOP” to any SMS we send to you to stop receiving text messages from that program.
You may also contact us using the information in the “Contact Us” section to request that we remove your mobile number from our SMS list.

After you send “STOP,” we may send a final confirmation message to confirm that you have been unsubscribed. You may still receive non‑marketing or transactional messages as permitted by law (for example, communications necessary to complete a transaction or respond to your direct inquiries).

3.4 Customer Support Contact

For help regarding our text messaging program:

Reply “HELP” to any SMS message we send, or
Contact us at:
- Email: [Insert Support Email Address]
- Phone: [Insert Support Phone Number]

3.5 Message & Data Rate Disclosure

Message and data rates may apply. You are responsible for any message, data, or other fees charged by your wireless carrier. The number of messages you receive will depend on your interactions with us and the nature of your requests and communications.

3.6 Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS/MMS messages is subject to effective transmission from your wireless service provider and is outside of our control. We are not liable for any delays in the receipt of any SMS messages or changes to services made by your carrier.

3.7 Age Restriction (18+)

Our website, services, and SMS/text messaging program are intended for individuals who are at least 18 years of age. By using our website, submitting information, or opting in to receive SMS messages, you represent that you are 18 years of age or older.

If we become aware that a user under 18 has provided personal information or enrolled in our SMS program, we will take reasonable steps to remove such information and terminate that enrollment.

3.8 Link to Privacy Policy

This SMS/Text Messaging program is governed by this Privacy Policy and Terms of Service. By opting in to receive SMS messages, you acknowledge that you have reviewed this Privacy Policy and Terms of Service, available at:
[Insert full URL to this page, e.g., https://www.soundhomebuyer.com/privacy/]

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve and personalize your experience on our website.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site recognize your device and remember certain information about your visit.

4.2 Types of Cookies We Use

We may use:

Essential cookies: Necessary for the website to function properly (for example, security and basic functionality).
Performance/analytics cookies: Help us understand how visitors use our site, so we can improve content and user experience.
Functionality cookies: Remember your preferences and settings.
Advertising/retargeting cookies: Help deliver relevant ads and measure the effectiveness of our advertising campaigns.

4.3 Managing Cookies

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or notify you when a cookie is being placed. If you choose to disable cookies, some features of our website may not function properly.

You can also manage certain advertising cookies and opt out of interest‑based advertising through industry‑recognized tools, depending on your location.

We may share your information with third parties in the following circumstances:

Service providers: With vendors and service providers who perform services on our behalf, such as website hosting, data storage, analytics, marketing platforms (including SMS and email service providers), customer support, and real estate or title services.
Business partners: With partners involved in real estate transactions, such as investors, title companies, escrow agents, and other professionals necessary to evaluate or complete a transaction.
Legal and compliance: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety and that of our users or others.
Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or similar event. Your information may be transferred as part of the evaluation or completion of such a transaction.

We do not sell your personal information, including your mobile number, to third parties for their own direct marketing.

6. Data Security & Retention

We use reasonable physical, technical, and administrative safeguards to help protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy and Terms of Service, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

7. Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which can include:

Access: You can request information about the personal information we hold about you.
Correction: You can request that we correct or update inaccurate or incomplete information.
Deletion: You can request that we delete certain personal information, subject to legal and operational requirements.
Restriction or objection: You may have the right to restrict or object to certain processing of your information.
Marketing preferences: You can opt out of marketing emails by using the unsubscribe link in those emails and opt out of SMS as described in the “SMS/Text Messaging Program” section.

To exercise your rights, please contact us using the details in the “Contact Us” section. We may need to verify your identity before fulfilling your request. Some information may be exempt from such requests under applicable law.

8. Children’s Privacy

Our website, services, and SMS/text messaging program are intended for adults involved in real estate transactions and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

9. Third‑Party Websites & Services

Our website may contain links to third‑party websites or services that are not owned or controlled by Sound Home Buyer. This Privacy Policy and Terms of Service does not apply to those third‑party sites or services. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies and terms.

10. Changes to This Privacy Policy and Terms of Service

We may update this Privacy Policy and Terms of Service from time to time to reflect changes in our practices, legal requirements, or other reasons. When we update it, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services, or continued participation in our SMS program, after any changes become effective constitutes your acceptance of the revised Privacy Policy and Terms of Service.

11. Contact Us

If you have any questions about this Privacy Policy, your information, our SMS practices, or if you would like to exercise your privacy rights, please contact us at:

Sound Home Buyer
4570 Avery Ln SE, Ste C-5119
Lacey, WA 98503
Email: info@soundhomebuyer.com
Phone: 360-317-2777

You may also contact us to update your contact information, change your communication preferences, or request that we stop sending you marketing communications.

Contacting Us

If there are any questions regarding this privacy policy you may contact us with the information on our contact page.

Sound Home Buyer
Lacey, WA USA