Ben in Lacey, WA | Seller Testimonial

We Buy Houses in Lacey, WA | Out of State Seller in Texas | Testimonial | Review | Sound Home Buyer
Ryan:
Oh, there you go. There you go, man. I never even seen you face to face before.
Ben:
All right. Sitting in my office here. Okay. Mm-hmm (affirmative).
Ryan:
I appreciate you taking a second to jump on. If you happen to be able to get into a spot where the light is not behind you… Because you look like one of those, you know when they have the witnesses are trying to not identify on the TV? Those sort of things, like 60 minutes and stuff like that? There you go. Now you got a little bit of light. Oh, wait… It’s because it’s behind you. The windows are behind you.
Ben:
Yeah. Yeah. I was trying to put something there. Is that better? Wait a minute. Oh, man. That’s worse. I don’t know. It’s pretty [inaudible 00:00:48].
Ryan:
If it is, it is what it is. Or if you shut those blinds. Can you shut the blinds?
Ben:
Uh-oh. Now the audio is not good.
Ryan:
Uh-oh. Can you hear me now?
Ben:
Yes. Much better.
Ryan:
Can you shut the blinds?
Ben:
Is that better?
Ryan:
Yeah. Yeah, yeah, yeah. Can you shut the blinds behind you?
That would probably make it good enough.
Ben:
I’ll put the light there. Uh-oh. Wait a minute.
Ryan:
Yep. Turn clockwise.
There you go. That’ll probably work better too when it settles out. Yeah. It’s some of the new issues we have. Uh-oh. We got all sorts of new issues now with 2020 COVID and Zoom calls and all that stuff we didn’t have to deal with before.
Ben:
There you go. Yeah.
Ryan:
Yeah, that looks a million times better. Now you can see your beautiful face. All right. Well, let me go ahead and I’ll kind of kick into this for you.

So I’m here with Ben. This is Ryan with Sound Home Buyer. I just wanted to take a quick minute and talk to Ben about the house we just purchased from him. So Ben, where are you located right now?
Ben:
I’m located in San Antonio, Texas.
Ryan:
Okay. San Antonio, Texas. Then the house that we ended up purchasing from you, where was that at?
Ben:
It was in Lacey, Washington.
Ryan:
Okay, cool. How did you hear about us?
Ben:
Actually, you all had reached out to me via… It was a letter. Actually got a letter in the mail.
Ryan:
Yep. Was it just one? Or did you get more than one? Or what’s [crosstalk 00:02:33].
Ben:
It was one, and then I actually followed it up with a phone call myself.
Ryan:
Okay. Okay. Why were you wanting to sell the house?
Ben:
Well, the biggest reason’s that I’m nearing retirement and I just didn’t want to have any additional debt. That’s pretty much the biggest reason. And I didn’t anticipate returning to Washington.
Ryan:
Yeah. So you had this house. How long had it been since you lived in it?
Ben:
Roughly about 11 years.
Ryan:
Okay. You had, I think, it was a property management company you had manage it the whole time?
Ben:
Yes. Yes, I did.
Ryan:
What can you maybe tell people about what it’s like having a property management company when you don’t live in the area and aren’t able to monitor them?
Ben:
Well, it can be kind of challenging. Because you have to pretty much put your entire trust in them, and hope that they will treat the tenants correctly, and hope that all communications will be done correctly and timely as well.
Ryan:
Yeah. With your experience, on a scale of 1 to 10, how satisfied were you with how they took care of the house and kept up with maintenance and that kind of thing?
Ben:
Well, for me, I was rating them very high. I was going to say at least at an 8 only based on what I knew. That’s all I can go off of, really.
Ryan:
Okay. And that was up until… Would you say it’s the same, like before and after you kind of had a better picture of the property? Or is that just kind of what you thought?
Ben:
Pretty much more so after. Because again, they would send me notices on certain things, and some of it I had an option to repair or not. I can give them credit for that much. But I don’t think… But just even some of the things that we discussed that I didn’t know about, just to be honest.
Ryan:
Yeah. Like the crawl space stuff and-
Ben:
Oh, yeah. Yes.
Ryan:
… all that stuff? Yeah. Okay. We spoke, I think, gosh, when was it we first talked?
Ben:
Wow. Probably October, November. It’s been quite some time.
Ryan:
Oh, no. When we first spoke, I think it was June.
Ben:
Okay. Like I said, I knew it’s been quite some time. I didn’t remember. It was a long time.
Ryan:
Yeah, it was June when we first started working on this. Then things kind of cooled off or whatever. Life happens… distractions, COVID, all that stuff.
Ben:
Yes.
Ryan:
Then you reached out to me again in, I think, October.
Ben:
Okay. Yeah.
Ryan:
Then that’s when we started working forward, and you wanted to know if the offer that I’d given in June was still good. Then we’d kind of put everything in writing and got stuff going to move forward.
Ben:
Yes.
Ryan:
So let me ask you this. Why did you decide to work with us and accept our offer?
Ben:
Well, the biggest reason why, you all earned my trust. You earned my trust. Because again, I was going back and forth, whether to sell, whether not. Just because it was just probably more an emotional thing. Couldn’t tell you why, but that’s what it was. But over time, especially once I called you back and we talked about some things, you earned my trust.
Ryan:
That’s good to hear. I always like hearing that. Why should other people work with us? Or what would you like them to know?
Ben:
The first thing, the easiest thing for me is your patience. Because I know for myself, just myself, you had to have a lot of patience. But patience, honesty and also you allowed me to go through the entire process of the sale. I think that’s very, very important. You took me step by step on everything that was happening. You reached out and you also followed up.
Ryan:
Awesome. I appreciate that. Now, I got to ask a difficult question though.
Ben:
Mm-hmm (affirmative)?
Ryan:
What could I have done, or what did I do wrong to make it so that we couldn’t do the deed program? What could I have done differently?
Ben:
Honestly? Nothing. So put yourself in my place when you think about it. I think it’s more so we’d never spoke, never talked, never met, per se. You’d understand then. Because I get things like this in the mail quite often.
Ryan:
Okay.
Ben:
And it’s probably just the unknown or the fear of not being able to just totally say, “Yes, I will go through with this.” Honestly, that’s just the honest truth.
Ryan:
Okay. I can appreciate that. I should have pushed harder for a Zoom call, I think.
Ben:
I don’t know. It’s hard with me. Sometimes I can be difficult. I don’t mean to be. I really don’t. I don’t.
Ryan:
Well, we’re making it work. We’re making it work anyway. I got people doing stuff to the house as we speak, and they’re getting stuff ready so we can get her on the market and get a new family in it.

But, no, I appreciate it. It was a pleasure working with you, Ben. I’m definitely glad we were able to make things come together for you. I know that selling a house when you’re thousands of miles away and not in the area, working with someone you don’t know, that can add a lot of stress and anxiety. Hopefully, I was able to help you kind of relieve some of that and help you have a solution that you’re satisfied with the end result. Ben:
Yes. I appreciate everything that you did. I will definitely continue to recommend your company… your staff and your company.
Ryan:
I appreciate you, man. Thank you so much for hopping on here with me, Ben.
Ben:
All right. Thank you. Have a good day.
Ryan:
Take care, bud. Bye.
Ryan Garrison

I have been purchasing properties in Western Washington since 2003. My wife is from Olympia originally. We have three beautiful kiddos and a dog \"Lucky\". I enjoy helping my clients solve problems related to unwanted properties. I am also a Licensed Real Estate agent in the state of Washington.

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